Privacy Policy
Crystal Palace Movers Privacy Policy
This Privacy Policy explains how Crystal Palace Movers collects, uses, stores, and protects personal data in connection with our moving and related services. It applies to all Crystal Palace Movers customers and prospective customers within our service area, as well as visitors who interact with us offline and online where this policy is presented.
We are committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent manner, in accordance with the United Kingdom General Data Protection Regulation and other applicable data protection laws.
Who We Are and Scope of This Policy
Crystal Palace Movers is a moving services provider operating in the local area. This Privacy Policy applies to all personal data we process about individuals who request a quote, make a booking, enter into a contract with us, or otherwise use our services in our service area.
By using our services or providing us with your personal data, you acknowledge that you have read and understood this Privacy Policy.
Personal Data We Collect
We may collect and process the following categories of personal data when you interact with us or use our services:
Identification and contact details: name, postal address, billing address, moving addresses, and other contact details necessary to provide our services.
Communication data: information contained in enquiries, messages, and any correspondence you send to us, including the date, time, and content of communications.
Service and contract data: details relating to your move or other services requested, including property type, access details, inventory descriptions, dates and times, and any special instructions that may contain personal data.
Payment and billing data: limited payment related information such as payment method, transaction dates, and amounts. We do not store full card details where payments are processed through secure payment providers.
Technical and usage data: if you visit our website or digital platforms, we may collect technical data such as IP address, device information, browser type, and approximate location, as well as usage data such as pages visited and time spent on pages, where permitted by applicable law.
Feedback and reviews: information you provide when you give feedback, testimonials, or reviews about our services.
How We Collect Your Data
We collect personal data directly from you when you:
Request a quote or estimate.
Make a booking or enter into a contract with us.
Communicate with us by phone, in writing, or via online forms.
Provide feedback, reviews, or complaints.
Interact with our website or digital platforms, where technical and usage data may be obtained through standard technologies such as cookies or similar tools, where applicable.
We may also receive personal data about you from third parties, such as comparison sites, lead providers, or partners that you have engaged and authorised to share your information with moving companies.
Lawful Bases for Processing
We only process personal data when we have a lawful basis to do so. Depending on the context, we rely on the following legal grounds under the UK GDPR:
Contract: to take steps at your request before entering into a contract and to perform our contract with you, for example, to provide quotes, manage bookings, carry out moves, and handle payments.
Legitimate interests: to pursue our legitimate business interests, provided your interests and fundamental rights do not override those interests. This includes managing our operations, improving our services, responding to enquiries and complaints, and defending legal claims.
Legal obligation: to comply with legal and regulatory obligations, such as tax and accounting requirements or responding to lawful requests from public authorities.
Consent: in limited situations where we ask for your specific permission, for example, for certain marketing communications where consent is required. Where we rely on consent, you may withdraw it at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide, manage, and deliver moving and related services you have requested or contracted.
To prepare and send quotations, confirm bookings, and manage service schedules.
To communicate with you about your enquiry, booking, or contract, including updates and any changes or issues.
To process payments, manage invoices, and perform accounting and financial reporting.
To respond to your feedback, questions, and complaints, and to provide customer support.
To manage our business operations, including planning, logistics, staff allocation, and service quality monitoring.
To improve and develop our services, processes, and customer experience.
To comply with legal and regulatory requirements and to establish, exercise, or defend legal claims.
Data Processors and Sharing of Personal Data
We may share your personal data with trusted third parties who act as data processors on our behalf. These include:
IT and hosting providers who support our systems and data storage.
Payment service providers who process payments securely on our behalf.
External service providers involved in delivering our services, such as subcontracted moving teams, where necessary to carry out your move.
Professional advisers, such as accountants or legal advisers, where necessary for legitimate business or legal purposes.
We require all data processors to process your personal data only on our documented instructions, to implement appropriate security measures, and to comply with data protection laws.
We may also share personal data with public authorities or other third parties when required to do so by law or when necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
We do not sell your personal data.
International Transfers
Our main processing activities are carried out within the United Kingdom. If it becomes necessary to transfer personal data to countries outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other lawful transfer mechanisms.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including providing services to you, complying with legal and regulatory obligations, and resolving disputes.
In general, we keep contract related and billing information for the duration of the contract and for a period afterwards as required by tax, accounting, and limitation laws. Enquiry and quotation information that does not lead to a contract may be retained for a shorter period to manage our business records and follow up where appropriate.
When personal data is no longer required, we will securely delete, anonymise, or otherwise dispose of it.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include access controls, secure storage, and staff awareness of data protection responsibilities.
While we strive to protect your personal data, no system can be guaranteed as completely secure. You are responsible for taking reasonable steps to protect your own information when communicating with us.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exceptions. These rights include:
Right of access: the right to obtain confirmation as to whether we process your personal data and, if so, to receive a copy of that data and information about how it is used.
Right to rectification: the right to request that inaccurate or incomplete personal data be corrected or completed.
Right to erasure: the right to request the deletion of your personal data in certain circumstances, for example, where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing: the right to request that we restrict the processing of your personal data in certain circumstances, for example, while we are verifying its accuracy or considering an objection.
Right to object: the right to object to processing based on our legitimate interests, on grounds relating to your particular situation. We will stop the processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms or where processing is necessary for legal claims.
Right to data portability: the right, in certain circumstances, to receive the personal data you have provided to us in a structured, commonly used, and machine readable format and to have that data transmitted to another controller where technically feasible.
Right to withdraw consent: where processing is based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your rights have been infringed.
How to Exercise Your Rights
If you wish to exercise any of your data protection rights or have questions about how we process your personal data, you can contact us using the contact methods you normally use when dealing with Crystal Palace Movers. We may need to verify your identity before responding to your request to protect your privacy and security.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any changes will be effective when the updated policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.
